UK Shipping Policy
Most orders are shipped via DX Freight within 1 business days of your order. Please allow 1-2 business days for delivery. We make every attempt to deliver your product as fast as possible but we cannot guarantee delivery time
We also use Royal Mail for small deliveries. Deliveries are always dispatched with 24 hour service and should be delivered the following working day (please allow 1-3 encase of delays which are out of our control) Orders are sent via signed for royal mail if the order value is above £40.00 net.
Deliveries to residential addresses typically do require a signature, however, in the event that no one is available to sign for the goods a note will be left noting the attempted delivery.
After three attempts to deliver, the package will be returned to The Cleaning Warehouse Ltd.
Once your order has been shipped, you will receive an email informing you of your package being shipped.
If you desire a tracking number, please contact us on 01902 637 402 between the time of 8:00am – 5:00pm Monday to Thursday. Friday's we are open from 8am-4pm.
Alternatively please email firstname.lastname@example.org for delivery updates and tracking information.
Text message updates
If a mobile number is provided with your order DX will send you an automatic text message with tracking information and a date of delivery.
Unfortunately this service is not available via royal mail orders.
Non Stockable Items
Not every single item advertised is stocked by The Cleaning Warehouse Ltd. A large majority of products are stocked however it is not possible to stock all.
In the case of an item that has been ordered which is not stocked we will e-mail or call to make you aware of this and to update with a date of expected delivery.(Usually 1-5 working days for non stocked items to be delivered)
If a product is needed immediately we do encourage to contact us to ask whether the product is in stock and we will be able to provide you with a delivery date.
Delivery delays or out of stock items
We will endeavour to dispatch all items within 1 working day. In the event that this does not happen we will ensure to call/email with an update for why this item has not been dispatched whether it be human error or the product is not in stock at current.
All orders above £65.00 net. will be free delivery to UK mainland addresses.
(certain products excluded from this offer)
The following charges will be applied to orders under £99.00 net.
DX Next working day: £7.50+VAT
DX Over weight parcels next working day: £15.00 +VAT
Royal Mail Large: £5.00+VAT
Royal Mail Small: £3.50+VAT
DX next working day Pallet: £55.00+VAT
Delivery outside of the UK mainland can vary, please contact us on 01902 637 402 or email email@example.com for a postage quote.
Shipping is available through the whole of Europe and most other international destinations. (chemical restrictions apply)
Delivery cut off times
Delivery cut off time is 12:00 noon orders made before this will be shipped as normal providing the item is in stock. Orders made after 12:00 noon will be shipped the following working day.
Please check the terms and conditions for full returns policy regarding faulty products.
If you have ordered the incorrect item or would like to return a product please contact us via email firstname.lastname@example.org we will require you to put a small note inside of the returns box with the reason for return and what you would like us to do with the goods, e.g refund or another product.
Please note certain products will incur a 20% restocking charge please contact us for further details regarding this.
We now deliver throughout Europe!
We deliver frequently to Spain,Italy,France,Belgium and Germany!
From as little as £10.00 we can ship your order overseas!
Please contact us for shipping quote or enter your address upon checking out for an automatic quote. (Please note carriage may differ depending on weight and size of the goods.)
The Cleaning Warehouse Ltd. Reserves the right to change this policy at any time. Please check back from time to time to note any changes.